Ch3cooh Terms & Conditions – Complete User Guide for the Bangladesh Online Betting Platform

Ch3cooh (hereinafter referred to as "we", "the Platform", or "the Company") provides an online betting and gaming service for users in Bangladesh and other approved regions. By using this website or mobile application, you agree to be fully bound by these Terms & Conditions.

Ch3cooh operates under an international gaming license. All our operations are conducted in compliance with applicable laws and regulatory guidelines. By using this platform, you acknowledge that you are doing so of your own free will and personal judgment.

These Terms & Conditions apply together with the Privacy Policy, Responsible Gaming guidelines, and the specific rules of each section. We recommend reading this document in full.

To bet or play on ch3cooh, you must have a registered account. All information provided during registration must be accurate, complete, and up to date.

• Each individual may register only one account. If multiple accounts are found to belong to the same person, all accounts will be closed and any accumulated balance may be forfeited.
• You are responsible for keeping your account password confidential. If you suspect any unauthorised access to your account, notify ch3cooh Support immediately.
• Transferring, selling, or allowing another person to use your account is strictly prohibited.
• You must link a valid and legitimate payment method to your account. The use of fraudulent or third-party payment methods is strictly prohibited.
• Ch3cooh reserves the right to decline any account registration at any time, without providing a reason.

You must be at least 18 years old to use ch3cooh. Protecting minors from betting and gaming is one of ch3cooh's highest priorities.

As part of KYC (Know Your Customer) verification, ch3cooh may request the following documents:

• Scanned copy of National ID (NID) or passport
• Proof of residential address (utility bill or bank statement issued within the last 3 months)
• Proof of payment method ownership
• Selfie or video verification may be required in certain cases

Withdrawals may be restricted until KYC is complete. ch3cooh may request re-verification at any time. All information submitted for verification is stored with the strictest confidentiality.

Once a bet is accepted on ch3cooh, it is considered final. A confirmed bet cannot be cancelled, unless ch3cooh decides otherwise under specific circumstances.

• Match Cancelled: If a match is cancelled, the full stake for that bet will be refunded.
• Incorrect Odds: If incorrect odds are displayed due to a technical error, ch3cooh reserves the right to settle the bet at the correct odds or to void it entirely.
• Live Betting: ch3cooh is not liable for any bets affected by internet latency during Live Betting.
• Betting Limits: ch3cooh reserves the right to set maximum winnings per bet and per day.
• Accumulator Bet: If any single selection in an accumulator bet is incorrect, the entire bet will be lost.

All financial transaction rules applicable to ch3cooh are detailed below. Unless otherwise specified, all transactions are conducted in Bangladeshi Taka (BDT).

• Minimum deposit: ৳200. Maximum deposit limits are determined by your account tier.
• Deposits are generally instant. If a delay occurs due to technical issues, please contact support.
• Minimum withdrawal: ৳500. If an active bonus is in place, all wagering requirements must be met before a withdrawal can be processed.
• Withdrawals are typically processed within 1–24 hours. Users who have completed KYC verification often receive near-instant withdrawals.
• Withdrawals can only be processed to the same payment method used for the deposit. A special approval is required to withdraw via a different method.
• If money laundering is suspected, ch3cooh reserves the right to suspend withdrawals and conduct an investigation.

Ch3cooh will never ask for your bank or mobile banking PIN or password. If you receive such a request, please notify our support team immediately.

Ch3cooh offers a variety of bonuses and promotions, each with its own specific terms. By claiming a bonus, you agree to the terms applicable to that bonus.

• Wagering Requirement: To withdraw a bonus, you are generally required to wager the bonus amount a specified number of times (e.g., 10x, 20x).
• Duration: Every bonus has a set expiry date. Any unused bonus will be forfeited once the validity period ends.
• Game Restrictions: Some bonuses are only valid on specific games. Please visit the Promotions page for full details.
• Bonus Abuse: If ch3cooh finds evidence of bonus system abuse, the associated account may be suspended.
• The same bonus cannot be claimed by multiple accounts sharing the same household or IP address.
• Ch3cooh reserves the right to cancel or modify any bonus at any time.

Ch3cooh believes betting is a form of entertainment. We encourage all players to bet responsibly. The following tools are available free of charge on ch3cooh:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum stake for each bet.
• Cooling-Off Period: Take a temporary break ranging from 24 hours up to 6 weeks.
• Self-Exclusion: Suspend your account for an extended period — 6 months, 1 year, or permanently.
• Reality Check: Receive periodic notifications on session duration and spending.

The following activities are strictly prohibited on the ch3cooh platform:

• Participation in match-fixing or any form of fraudulent betting activity
• Placing bets using bots, scripts, or automated software
• Using the platform for money laundering or any form of illegal financial activity
• Intentionally exploiting technical errors or bugs for personal gain
• Attempting unauthorized access to another user's account
• Conducting cyberattacks against the platform
• Harassing or disturbing other users
• Placing bets on behalf of minors

Both ch3cooh and the user have the right to close an account, subject to the applicable rules.

• Users may close their account at any time by contacting support. Any remaining balance must be withdrawn before closure.
• Ch3cooh may close or suspend an account without notice in the event of a breach of these Terms & Conditions.
• If an account is closed, any pending bets will be settled according to their results.
• If ch3cooh closes an account without valid reason, the account balance will be refunded.

Ch3cooh takes your personal data seriously. We protect your information using SSL 256-bit encryption and never sell your data to third parties.

For full details on how your data is collected, used, and stored, please refer to our Privacy Policy page. By using the platform, you also agree to our Privacy Policy.

If you have a dispute with ch3cooh, please contact our customer support team first. Most issues are resolved within 24–48 hours.

• Complaint filing deadline: All complaints must be submitted within 30 days of the disputed event.
• Step 1: Open a support ticket and provide full details along with supporting evidence.
• Step 2: If support cannot resolve the issue, it will be escalated to management level.
• Step 3: Resolution through an external dispute resolution body.

Ch3cooh's decisions are final and binding. However, international gaming dispute resolution services may be used in matters of fairness.

Ch3cooh reserves the right to amend these Terms & Conditions at any time. For significant changes, users will be notified at least 7 days in advance via email or an on-site notice.

Continued use of the platform after any changes constitutes acceptance of the updated Terms. If you do not agree, you are always free to close your account.

These Terms & Conditions are governed by international law. Any disputes shall fall under the jurisdiction of the Malta Gaming Authority or the applicable international regulatory body.