Ch3cooh Privacy Policy – How we collect, use, and protect your data

Ch3cooh (referred to as "we" or "the Platform") provides online betting and gaming services in Bangladesh and other authorized regions. We believe your personal data is your asset — and protecting that asset is our responsibility.

This Privacy Policy (Privacy Policy) Applies to ch3cooh's website, mobile app, and all digital platforms. By using ch3cooh, you fully agree to this policy.

This policy has been developed in compliance with international data protection laws (GDPR, PDPA) and the guidelines of relevant regulatory authorities. ch3cooh commits that your data will never be sold or used for any unauthorized purpose.

Ch3cooh only collects data that is necessary to provide its services. Collecting unnecessary information goes against our policy.

Ch3cooh never stores your password, full payment card number, or mobile banking PIN. This information is processed directly through an encrypted payment gateway.

Ch3cooh uses your data only for the following legitimate purposes. Each purpose is clearly defined, and your data is never used beyond what is necessary:

• Account management: For account registration, login, profile updates, and account security.
• Identity & age verification (KYC): To meet legal obligations and protect minors.
• Payment processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect money laundering, multiple accounts, and other unlawful activity.
• Service improvement: To personalize your ch3cooh experience based on your preferences.
• Legal obligations: For regulatory reporting and compliance audits.
• Contact: For sending important notifications and promotional offers (where consent has been given).
• Responsible Gaming: To identify patterns of addictive behavior and provide timely support.

Ch3cooh follows the highest industry standards to protect your data. Our security framework is built to the same standard as a bank.

• SSL/TLS 256-bit Encryption: All data in transit is sent through encrypted channels. Third parties cannot intercept or read your data.
• Encrypted database: Data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Additional verification for account logins and significant account changes.
• Real-Time Fraud Monitoring: Suspicious activity is automatically detected and blocked.
• Regular Security Audits: Independent third parties regularly audit ch3cooh's security.
• Minimal data access: Only authorized personnel can access the necessary data.
• Backup & Recovery: Data is securely backed up to prevent accidental loss.

Ch3cooh works with trusted third-party partners to deliver certain services. Only the necessary data is shared with these partners, and they are required to comply with ch3cooh's privacy standards.

• Payment gateway: Mobile Pay, Nagad, Rocket, and banking partners — for transaction processing.
• Game Providers: Evolution Gaming, Pragmatic Play — to deliver gaming services.
• KYC provider: Licensed services for identity and age verification.
• Analytics: For platform improvement — without any personally identifiable information.
• Security Services: For fraud detection and cybersecurity purposes.

Ch3cooh never shares your data with advertising agencies, social media platforms, or other gaming companies. Data may be disclosed in response to lawful requests from law enforcement authorities.

Ch3cooh uses cookies on its website and app. Cookies are small data files stored on your device that help improve your platform experience.

You can disable optional cookies through your browser settings. However, disabling essential cookies may cause some ch3cooh features to not work properly.

As a ch3cooh user, you have specific rights over your personal data. Contact our support team to exercise any of these rights.

Ch3cooh retains your data for as long as necessary to provide our services. Even after account closure, certain data may be kept for a defined period to meet legal obligations.

• Transaction History: 5 years after closure (legal obligation).
• KYC documents: Up to 7 years after account closure (in accordance with international gaming regulations).
• Communication history: 3 years after account closure.
• Log files & technical data: Up to 12 months.
• Marketing Preferences: Deleted immediately upon withdrawal of consent.

After a set period, data is securely deleted or anonymized. If you request account deletion, ch3cooh will erase all remaining data except where retention is required by law.

Ch3cooh strictly prohibits access to its services by anyone under 18. We do not knowingly collect personal data from minors under any circumstances.

If a minor registers by mistake and ch3cooh detects this, the account will be immediately closed and all associated data deleted. If a parent or guardian believes their child has registered on ch3cooh, please contact support immediately.

What data we collect

Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy. If you do not agree with the new policy, you will always have the option to close your account.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to ch3cooh's data protection team. We're always here to help.

• Email: privacy@ch3cooh.ws (response within 48 hours)
• Live Chat: 24/7 Bengali-language support on ch3cooh's website
• FAQ page: You'll find answers to common questions there

Ch3cooh's Privacy Officer will handle all requests confidentially and as promptly as possible.